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Have a problem with one of our Mates?
Check out the FAQ on this page. If you can't find an answer, you can always contact our support below.

Basic Troubleshooting

Restart your Device

A lot of issues are easily resolved by simply restarting your iPhone or iPod touch. If you are having problems, try this first. This is less of an issue with the 3GS, but it's easy to run out of ram quickly on the older devices and that's generally the source of a lot of app issues.

Re-download and Reinstall the Application

If restarting doesn't help, you may want to try re-downloading the application and installing it again. You may not have the latest version of the application and maybe we already fixed your issue in an update. Another possibility is having corrupt data and a new install could fix that. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.

Contact Support

Still need help? Fill out the form below and someone from our Family will get back to you as soon as possible.




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